Go to the Catalog. Press the Start button beside the course name to enter the Course Material page. Use the course material links in the left panel to launch the course.
The training site operates on any current version of all major browsers (Internet Explorer , Firefox, Safari, and Chrome).
Do I need any special software or plug-ins to view the training materials?
You don’t need any other software or plug-ins to view the training videos, just a supported web browser. Text-based downloads do require a pdf reader for viewing, and a reader can be downloaded for free at http://get.adobe.com/reader/.
A broadband connection is ideal but not required. Please close all other websites and be patient if the videos are slow to load with connection speeds below 56 Kbps.
Yes, you can access all aspects of the training programs and videos on these mobile devices. The video training materials do not require a Flash Player so you can watch these on any tablet or mobile device.
If you’ve forgotten your password, just click on the “Forgot your password” link on the login page and we’ll automatically send you an email to reset it. You can also go to the “My Profile” link after logging in and change your password if you’d like.
If you’re experiencing problems with these actions just click the “Contact Us” link at the top of the training page and send us a message.
Once you’ve completed the training and passed all tests you can view and print your certificate by logging in and clicking on the “Reports” tab at the top of the page where you’ll see a “Print/View Certificate” link. You’re certificate will download and you’re welcome to print it out.
If you’re experiencing problems with these actions just click the “Contact Us” link at the top of the training page and send us a message.
Your organization may ask to see your printed certificate. You can return to the site at any time to view and print your certificate and records.
Just click the “Contact Us” link at the top of the training page and send us a message. We’d love to hear from you.
We know stuttering is annoying, and there are many possible reasons why you may be experiencing poor video playback. The video player does require a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If not, here are a few things you can try:
Make sure you have the latest version of Flash running on your computer.
Please turn off any other programs, virus protection, ad block, or energy saving settings as they may interfere with video playback.
Try closing other browser taps if you have many opened.
Try another browser and see if that helps.
We’ve found that most computers made in the last three or four years (running either Mac OS X or Windows) are fast enough to play HD. In some cases, you may realize a major performance gain by quitting unused programs and closing extra browser windows. Our player is designed to degrade the video quality gracefully if it detects that it’s dropping frames.
Most residential cable and DSL connections should be more than adequate. If HD feels slow to load, try turning off any background downloads or peer-to-peer sharing applications. Or push the play button in the player and then pause to let the video buffer before viewing.
Check if the volume setting for your sound devices is disabled (muted) or set too low.