2019 Customer Service 101

Instructor
Training & eTracking Solutions
Author
Christina Kominoth, MSW
Start Date
11/13/2018
Duration
1 Hours
Price
10.00USD
Progress
0%
Description

To download the full User Guide, click here.

Course Description

Customers are your company’s most vital asset. Without customers, your company probably won’t be in business long so providing a positive customer experience is one key to long-term success. In this training course, you will learn basic customer service strategies that will enhance the customer experience, including essential skills and best practices for customer service professionals.

In this module, we will discuss the meaning of communication and provide tips for the best possible interaction with customers. We will look at verbal and nonverbal communication, as well as common roadblocks to effective communication.

By the end of this training, you will be able to:

  • Explain why customer service is important and what qualifies as excellent customer service
  • Discuss the “golden rules” of customer service
  • Outline the essential skills needed by all customer service professionals
  • Summarize best practices for successful problem resolution
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