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Effective communication is a critical component of customer service, regardless of the size of the organization. Customer service professionals rely on their communication skills to deliver prompt and efficient service.
In this module, we will discuss the meaning of communication and provide tips for the best possible interaction with customers. We will look at verbal and nonverbal communication, as well as common roadblocks to effective communication.
By the end of this course, you will be able to:
- Define communication and its role in customer service
- Explain the three types of communication
- Offer suggestions for obtaining additional information
- Summarize roadblocks to successful communication