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Customer service is all about interacting with customers, answering their questions, and meeting their needs in the best way possible. In this training course, you will learn how to incorporate exceptional phone etiquette into your everyday interactions with customers to improve the quality of service you provide. Interacting with customers can be rewarding but it can also be very challenging, mainly because you typically only deal with unhappy customers.
By the end of this course, you should be able to:
• Review the basic elements of customer service
• Discuss proper phone etiquette and
• Outline telephonic customer service best practices