Courses

In this course, you will learn how to create a team from the ground up, using your end goals to guide your decisions. We will discuss common characteristics exhibited by successful, and unsuccessful, teams, and offer methods for encouraging your team members to trust and openly communicate with one another.

If you work in customer service, you probably spend most of your time dealing with customers who have a problem they want to solve or a complaint they want to share. Unhappy customers are a regular part of your day.

It’s inevitable – change happens. Sometimes you know it’s coming and other times it comes out of nowhere, possibly disrupting everything your team has been working on and changing your direction. On some level we’re all resistant to change, but as managers, we have to inspire our teams to prepare for and handle change, regardless of whether we perceive it as good or bad. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of how to manage change in the workplace so you can optimize performance and unleash greater potential.

In this module, you will learn about different types of abuse, as well as how incidents are qualified, investigated and reported. We will also review incident reporting requirements and best practices for handling an emergency situation.

We all want our teams to be cohesive, nimble, and creative. In your team and organization, you are probably looking for ways to improve how work gets done and raise everyone’s standards and expectations for what’s possible. You want more of what works and less of what doesn’t. You want better, more beneficial, and more constructive outcomes. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of the teaming process so you can optimize performance and unleash greater potential.

Feedback can be positive, given as praise and recognition, or it can or negative - and both are important. Being able to give clear and specific feedback is an important part of being a manager, but knowing how to accept feedback is an important tool for all of us. It’s when we know how to react to constructive feedback that we’re able to learn from mistakes and improve our work. This course will teach you the how to give and receive feedback for maximum impact and long-term success.

We all know that some amount of conflict is avoidable, but have you ever considered that conflict in the workplace can be beneficial as well as detrimental? In this training course, you will learn about what causes conflict and what managers and organizations as a whole can do to prevent and, when necessary, solve conflict.

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This implicit bias training program is geared towards all employees working in a healthcare setting.

Research shows that implicit biases significantly contribute to disparities in healthcare services and within the workplace. When armed with the tool of education and conscious effort, these harmful biases can be overcome. This course provides an essential overview of the research surrounding implicit bias, its societal prevalence, and negative effects. You will learn important strategies for recognizing and addressing implicit bias through a series of training topics including cultural diversity, managing microaggressions, religious literacy, Inclusion, and respect.