Courses

In this course, you will learn how to create a team from the ground up, using your end goals to guide your decisions. We will discuss common characteristics exhibited by successful, and unsuccessful, teams, and offer methods for encouraging your team members to trust and openly communicate with one another.

In today’s age, we are increasingly connected to the Internet and we use computers in our everyday lives and work. But the Internet is not completely safe from threats. In fact, attacks on our computers and accounts can happen any time, anywhere. That’s why it’s important to take security measures to protect your computer system, software, data, and personal information from cyberattacks.

If you work in customer service, you probably spend most of your time dealing with customers who have a problem they want to solve or a complaint they want to share. Unhappy customers are a regular part of your day.

As leaders, we all wish our teams could operate as well-oiled machines. But what does that involve? Trust, cooperation, and expertise – yes. But it also requires assigning tasks to the right people – in other words, delegation. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of the delegating process so you can optimize performance and improve productivity in the workplace.

Because the world around us is rapidly changing and the workforce is more diverse than ever, organizations need to understand diversity and how it affects employees and outside perception. Employers that invest in cultural diversity training will see a number of benefits, including improved employee relations and higher morale and retention. This training course explores the ideas behind diversity, the benefits of a culturally diverse workplace, and why it can be difficult to implement diversity initiatives.

It’s inevitable – change happens. Sometimes you know it’s coming and other times it comes out of nowhere, possibly disrupting everything your team has been working on and changing your direction. On some level we’re all resistant to change, but as managers, we have to inspire our teams to prepare for and handle change, regardless of whether we perceive it as good or bad. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of how to manage change in the workplace so you can optimize performance and unleash greater potential.

Sexual harassment in the workplace is a problem for employees, regardless of gender, and it's a liability for the organization itself. This course walks managers and employees through basic details about sexual harassment and examines the idea that preventing sexual harassment will save time and money, protect employees, and build company morale.

We all want our teams to be cohesive, nimble, and creative. In your team and organization, you are probably looking for ways to improve how work gets done and raise everyone’s standards and expectations for what’s possible. You want more of what works and less of what doesn’t. You want better, more beneficial, and more constructive outcomes. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of the teaming process so you can optimize performance and unleash greater potential.

In this course, you will learn how to help a client create and maintain a spending plan. We will discuss how a spending plan helps people successfully handle their finances, and we’ll outline the steps and tools people need to take to create spending plans that work. You will also learn different ways to help your clients set financial goals and incorporate those goals into their spending plan.

Feedback can be positive, given as praise and recognition, or it can or negative - and both are important. Being able to give clear and specific feedback is an important part of being a manager, but knowing how to accept feedback is an important tool for all of us. It’s when we know how to react to constructive feedback that we’re able to learn from mistakes and improve our work. This course will teach you the how to give and receive feedback for maximum impact and long-term success.

Foodborne Illness is a common health issue. The good news? It is very preventable! In this course, you will learn what foodborne illness is, how it is contracted and the ways you can prevent it. If you prepare or eat food, you can benefit from this training!

We all know that some amount of conflict is avoidable, but have you ever considered that conflict in the workplace can be beneficial as well as detrimental? In this training course, you will learn about what causes conflict and what managers and organizations as a whole can do to prevent and, when necessary, solve conflict.

Transference and countertransference refer to the idea that feelings and thoughts can be projected onto another person, and this projection can be harmful to your helping relationships. This course will help you understand these concepts and avoid boundary violations.