Courses

In this module, you will learn about different types of abuse, as well as how incidents are qualified, investigated and reported. We will also review incident reporting requirements and best practices for handling an emergency situation.

In this course, you will learn how to create a team from the ground up, using your end goals to guide your decisions. We will discuss common characteristics exhibited by successful, and unsuccessful, teams, and offer methods for encouraging your team members to trust and openly communicate with one another.

We all know that some amount of conflict is avoidable, but have you ever considered that conflict in the workplace can be beneficial as well as detrimental? In this training course, you will learn about what causes conflict and what managers and organizations as a whole can do to prevent and, when necessary, solve conflict.

If you work in customer service, you probably spend most of your time dealing with customers who have a problem they want to solve or a complaint they want to share. Unhappy customers are a regular part of your day.

Feedback can be positive, given as praise and recognition, or it can or negative - and both are important. Being able to give clear and specific feedback is an important part of being a manager, but knowing how to accept feedback is an important tool for all of us. It’s when we know how to react to constructive feedback that we’re able to learn from mistakes and improve our work. This course will teach you the how to give and receive feedback for maximum impact and long-term success.

Course Overview

This course introduces learners to the concept of implicit bias and its impact within healthcare and workplace environments. Participants will explore the science behind unconscious bias, how it develops, and the ways it contributes to disparities in patient care and professional interactions. The training emphasizes self-awareness, cultural competency, and practical strategies for recognizing and mitigating bias to foster an inclusive, equitable, and respectful environment for all.

Learning Objectives

Upon completion, learners will be able to:

• Define implicit bias and explain its origins and effects in healthcare and workplace settings.

• Recognize how unconscious attitudes influence perception, decision-making, and patient care outcomes.

• Identify common forms of bias and microaggressions that affect communication and collaboration.

• Apply strategies to manage and reduce bias through education, mindfulness, and inclusive practices.

• Promote diversity, respect, and inclusion by enhancing cultural literacy and empathy across teams.

Key Benefits

• Comprehensive, research-based guidance for all healthcare employees and support staff.

• Builds awareness and practical tools for creating inclusive, bias-free environments.

• Self-paced, interactive online format.

• 24/7 access from any device.

• Mobile-responsive training with built-in progress tracking.

• Instant, downloadable certificates upon completion.

It’s inevitable – change happens. Sometimes you know it’s coming and other times it comes out of nowhere, possibly disrupting everything your team has been working on and changing your direction. On some level we’re all resistant to change, but as managers, we have to inspire our teams to prepare for and handle change, regardless of whether we perceive it as good or bad. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of how to manage change in the workplace so you can optimize performance and unleash greater potential.

We all want our teams to be cohesive, nimble, and creative. In your team and organization, you are probably looking for ways to improve how work gets done and raise everyone’s standards and expectations for what’s possible. You want more of what works and less of what doesn’t. You want better, more beneficial, and more constructive outcomes. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of the teaming process so you can optimize performance and unleash greater potential.