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In this course, you will learn how to create a team from the ground up, using your end goals to guide your decisions. We will discuss common characteristics exhibited by successful, and unsuccessful, teams, and offer methods for encouraging your team members to trust and openly communicate with one another.
Effective communication is a critical component of customer service, regardless of the size of the organization. Customer service professionals rely on their communication skills to deliver prompt and efficient service.
In this module, we will discuss the meaning of communication and provide tips for the best possible interaction with customers. We will look at verbal and nonverbal communication, as well as common roadblocks to effective communication.
We all know that some amount of conflict is avoidable, but have you ever considered that conflict in the workplace can be beneficial as well as detrimental? In this training course, you will learn about what causes conflict and what managers and organizations as a whole can do to prevent and, when necessary, solve conflict.
Customers are your company’s most vital asset - without customers, your company probably won’t be in business for long. Providing a positive customer experience is one key to long-term success.
If you work in customer service, you probably spend most of your time dealing with customers who have a problem they want to solve or a complaint they want to share. Unhappy customers are a regular part of your day.
In this training course, you will learn how to incorporate exceptional email etiquette into your everyday interactions with customers to improve the quality of service you provide. Interacting with customers can be rewarding but it can also be very challenging, mainly because you typically only deal with unhappy customers.
Emotions are a part of our everyday lives, and they play a critical role in how we interact socially and how productive we can be at work. Emotional intelligence is just as important, if not more important, as being smart. If you don’t know how you handle your own emotions, relate to others’ emotions, or understand the best ways to deliver information to others based on their emotional states, you may not be as successful in your endeavors as your emotionally-intelligent counterparts. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of emotional and social intelligence so you can optimize performance and unleash greater potential.
Feedback can be positive, given as praise and recognition, or it can or negative - and both are important. Being able to give clear and specific feedback is an important part of being a manager, but knowing how to accept feedback is an important tool for all of us. It’s when we know how to react to constructive feedback that we’re able to learn from mistakes and improve our work. This course will teach you the how to give and receive feedback for maximum impact and long-term success.
This course will equip you with the concepts, frameworks, and tools to help you develop mastery of the listening process so you can optimize performance and maximize production.
In this training course, you will learn how to incorporate exceptional phone etiquette into your everyday interactions with customers to improve the quality of service you provide. Interacting with customers can be rewarding but it can also be very challenging, mainly because you typically only deal with unhappy customers.
Time management is often more difficult to master than it sounds. Fortunately, if you invest the “time” to organize your priorities, you’ll be able to use your time more effectively and practice better time management skills. In this training course, you will learn how to exercise control over the amount of time you spend on certain activities and how doing so will increase your productivity.
We all want our teams to be cohesive, nimble, and creative. In your team and organization, you are probably looking for ways to improve how work gets done and raise everyone’s standards and expectations for what’s possible. You want more of what works and less of what doesn’t. You want better, more beneficial, and more constructive outcomes. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of the teaming process so you can optimize performance and unleash greater potential.
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