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It happens—people get angry. Sometimes anger builds for a while and sometimes it flares up without warning. Depending on your experiences, you might find expressions of anger frustrating, confusing, disruptive, hurtful, amusing, or even scary. Sometimes diffusing anger in a situation comes intuitively and at other times it seems like everyone falls to pieces no matter what anyone tries to do. Does any of this sound familiar? We can all benefit from strategies to help us manage anger to our advantage.
This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of how to manage your anger, so you can optimize performance and unleash greater potential.
In this course, you will learn how to create a team from the ground up, using your end goals to guide your decisions. We will discuss common characteristics exhibited by successful, and unsuccessful, teams, and offer methods for encouraging your team members to trust and openly communicate with one another.
This course will benefit any professional or would-be coach by giving them a coaching framework within which they can become more systematic, thorough, and strategic with their practice of coaching clients or employees.
This course will equip you with the concepts, frameworks and tools in order to host productive meetings.
We all know that some amount of conflict is avoidable, but have you ever considered that conflict in the workplace can be beneficial as well as detrimental? In this training course, you will learn about what causes conflict and what managers and organizations as a whole can do to prevent and, when necessary, solve conflict.
Customers are your company’s most vital asset - without customers, your company probably won’t be in business for long. Providing a positive customer experience is one key to long-term success.
In today’s age, we are increasingly connected to the Internet and we use computers in our everyday lives and work. But the Internet is not completely safe from threats. In fact, attacks on our computers and accounts can happen any time, anywhere. That’s why it’s important to take security measures to protect your computer system, software, data, and personal information from cyberattacks.
If you work in customer service, you probably spend most of your time dealing with customers who have a problem they want to solve or a complaint they want to share. Unhappy customers are a regular part of your day.
As leaders, we all wish our teams could operate as well-oiled machines. But what does that involve? Trust, cooperation, and expertise – yes. But it also requires assigning tasks to the right people – in other words, delegation. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of the delegating process so you can optimize performance and improve productivity in the workplace.
Communication is important because it allows us to express ourselves. It is important to know that there is more to communication than just talking. This training will teach about different forms of communication and how to communicate with individuals in your life.
In this training course, you will learn how to incorporate exceptional email etiquette into your everyday interactions with customers to improve the quality of service you provide. Interacting with customers can be rewarding but it can also be very challenging, mainly because you typically only deal with unhappy customers.
Because the world around us is rapidly changing and the workforce is more diverse than ever, organizations need to understand diversity and how it affects employees and outside perception. Employers that invest in cultural diversity training will see a number of benefits, including improved employee relations and higher morale and retention. This training course explores the ideas behind diversity, the benefits of a culturally diverse workplace, and why it can be difficult to implement diversity initiatives.
Emotions are a part of our everyday lives, and they play a critical role in how we interact socially and how productive we can be at work. Emotional intelligence is just as important, if not more important, as being smart. If you don’t know how you handle your own emotions, relate to others’ emotions, or understand the best ways to deliver information to others based on their emotional states, you may not be as successful in your endeavors as your emotionally-intelligent counterparts. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of emotional and social intelligence so you can optimize performance and unleash greater potential.
In this course, you will learn how to help a client create and maintain a spending plan. We will discuss how a spending plan helps people successfully handle their finances, and we’ll outline the steps and tools people need to take to create spending plans that work. You will also learn different ways to help your clients set financial goals and incorporate those goals into their spending plan.
Feedback can be positive, given as praise and recognition, or it can or negative - and both are important. Being able to give clear and specific feedback is an important part of being a manager, but knowing how to accept feedback is an important tool for all of us. It’s when we know how to react to constructive feedback that we’re able to learn from mistakes and improve our work. This course will teach you the how to give and receive feedback for maximum impact and long-term success.
Whether you have prior experience hosting job interviews or you're a new manager hiring your first staff member, you must have the skills and knowledge necessary to conduct a successful interview. Poorly planned and implemented interviews are frustrating and uncomfortable and are certain to leave the applicant with an unfavorable impression of you and your company. But don't worry - this course will teach you how to properly prepare to host a positive and successful interview.
This course will equip you with the concepts, frameworks, and tools to help you develop mastery of the listening process so you can optimize performance and maximize production.
It’s inevitable – change happens. Sometimes you know it’s coming and other times it comes out of nowhere, possibly disrupting everything your team has been working on and changing your direction. On some level we’re all resistant to change, but as managers, we have to inspire our teams to prepare for and handle change, regardless of whether we perceive it as good or bad. This course will equip you with the concepts, frameworks, and tools to help you develop a basic understanding of how to manage change in the workplace so you can optimize performance and unleash greater potential.
Sexual harassment in the workplace is a problem for employees, regardless of gender, and it's a liability for the organization itself. This course walks managers and employees through basic details about sexual harassment and examines the idea that preventing sexual harassment will save time and money, protect employees, and build company morale.
Stress can affect a person's mind and body, and prolonged, unmanaged stress can reduce quality of life. This course will help care workers manage their own stress, as well as identify and reduce the stress levels of individuals in their care.
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